At Groups R Us, we know that making a claim can feel difficult. That’s why we have made the process as easy as possible. Follow these steps to get your claim sorted quickly.

How Do I Start a Claim?

Starting a claim is easy. You can ask us for a claim form or download it from our website. After you fill it in, send it back to us for processing.

To expedite your claim, kindly forward all claim documents listed below:

• Certified copy of the official death certificate issued by the Department of Home Affairs.
• Certified copy of the claimant/beneficiary’s ID or smart card (certified copies of both sides of the card are required).
• Certified copy of the deceased’s ID or smart card (certified copies of both sides of the card are required).
• If the main member is deceased and not a South African Citizen, a passport and working visa permit are required.
• Completed BI/DHA-1663 form (all 3 pages are required – when requested).
• Completed BI/DHA-1680 form (if the deceased died at home).
• Bank Confirmation letter, showing banking details, not older than 3 months.
• Medical report for a stillborn child.
• Copy of the police report or accidental report if death was due to unnatural causes.
• Official confirmation of registration as a full-time student from a registered tertiary institution or medical report confirming disability of a dependent child, if the deceased assured life is between the ages of 22 and 26 years of age.
• Additional documentation may be requested to assess the claim.

📞 Phone: 086 127 3342
📧 Email: claims@groupsrus.co.za

What Happens After I Send My Claim Form?

When we receive your form within the required time, we will register your claim and give you a claim number. This number helps you track your claim’s progress.

How Do You Check My Claim?

Once your claim is registered, our team will check:

✔ If your policy is active
✔ If your premium payments are up to date
✔ If the details in the claim are correct
✔ The value of your claim (based on your credit provider’s records)
✔ If your claim falls within your contract period
✔ Your banking details (if needed)

We do this to make sure everything is in order so your claim can be processed quickly.

What If You Need More Information?

If we need extra documents or details, we will contact you directly. We will tell you exactly what we need so there are no delays.

What Happens After My Claim Is Checked?

Once we finish checking your claim, we will send you an email with the result. We make sure to keep you informed at all times.

Are There Any Reasons My Claim Could Be Rejected?

Yes, there are some cases where a claim cannot be paid:

🚫 If a benefit has already been paid for death or permanent disability, the insurance ends.
🚫 If your monthly premiums were not paid on time, your claim may be affected.
🚫 Your claim must be within the contract period with the credit provider.
🚫 If your credit agreement has been fully paid off, your policy will end.

How Long Do I Have to Submit a Claim?

You must send us the claim details in writing within 180 days of the event that caused the claim. This helps us process your claim quickly.

What If I Send My Claim After 14:00 on a Weekday?

If you send your claim after 14:00 on a weekday, we will start processing it on the next business day. To avoid delays, try to send your claim earlier in the day.

How Can I Contact Groups R Us for Help?

If you have questions or need help, contact us:

📞 Phone: +27 (0) 86 127 3342
📧 Email: claims@groupsrus.co.za

We are here to help and make sure your claim is handled properly. At Groups R Us, we want to give you the best service when you need it most.